FAQ
Frequently Asked Questions (FAQ)
Ordering & Payment
How do I place an order?
Add the desired item to your cart, go to checkout, and follow the steps to complete your order.
Which payment methods do you accept?
We accept iDEAL, credit card (Visa/Mastercard), PayPal, Bancontact, and more.
Can I cancel my order?
Contact us as soon as possible at [Email Address]. We can cancel the order as long as it has not yet been shipped.
Shipping
How long does delivery take?
Within the Netherlands 1–3 business days. See our shipping page for more information.
Can I track my order?
Yes, after shipping you will receive an email with a tracking code.
Returns
How do I return an item?
Send an email to [Email Address] with your order number. See our return policy for all details.
Within how many days can I return?
You can return within 14 days of receipt.
Sizes
How do I know which size to order?
Check our size guide on the information page. Not sure? Contact us, we are happy to help.
Other
How can I contact you?
Via [Email Address] or our contact page.